Payment and Refund Policy

Last updated: 04 November 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses, training modules, workshops and related digital resources offered by reportlyo through its website. The services focus on professional development in live television production, including studio equipment integration, dynamic camera techniques, acoustic optimisation, lighting setups and reliable production processes for news programmes, interviews and live shows. The policy covers both one-time course purchases and any subscription-based access to ongoing materials. It does not apply to third-party products or services linked from the site.

Prices, Currencies, Taxes and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the current UK rate unless otherwise stated. Additional charges may apply for optional extras such as printed course materials, certification fees or extended access periods. These charges are clearly shown at the checkout stage before payment is authorised. reportlyo reserves the right to adjust prices, but any change will not affect orders already confirmed.

Accepted Payment Methods, Payment Authorisation and Payment Security

We accept major credit and debit cards, bank transfers and approved digital wallets. All payments are processed through secure third-party gateways that comply with PCI DSS standards. Payment authorisation occurs immediately upon submission of order details. reportlyo does not store full card details. Customers receive an email confirmation once payment is successfully authorised.

Order, Booking or Service Confirmation and When a Contract Is Formed

A contract is formed when reportlyo sends an order confirmation email following successful payment. This email contains course access details or booking information. Until this confirmation is received, no binding agreement exists. Customers should check the confirmation email for accuracy and contact reportlyo immediately if any details appear incorrect.

Cancellation Rights and Applicable Cancellation Periods

Under UK consumer law, customers have a 14-day cooling-off period from the date of purchase for distance contracts. Cancellation within this period entitles the customer to a full refund, provided no course content has been accessed. For digital content, the right to cancel ends once download or streaming begins with explicit consent. Subscriptions may be cancelled at any time, but refunds for unused periods are subject to the eligibility rules below.

Refund Eligibility, Exclusions and Non-Refundable Items or Services

Refunds are available for cancellations within the cooling-off period or where a course is demonstrably defective. Non-refundable items include downloaded materials, completed live workshops, promotional bundles and any portion of a course already accessed. Refunds are not granted for change of mind after the cooling-off period or failure to meet personal expectations.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, email [email protected] with the subject line "Refund Request". Include order number, full name, contact telephone number using 0161 886 5300, reason for the request and any supporting evidence. Requests must be made within the applicable time limits. reportlyo will acknowledge receipt within two working days.

Inspection, Approval, Rejection and Notification of the Refund Decision

Each request is reviewed within ten working days. reportlyo may request additional information or evidence. Customers are notified of approval or rejection by email, with clear reasons provided for any refusal. Approved refunds are processed without further action required from the customer.

Refund Method, Processing Time and When Funds Should Reach the Customer

Refunds are issued to the original payment method. Processing typically takes five to ten working days, although bank transfer refunds may require up to fourteen days depending on the financial institution. Customers receive confirmation once the refund has been initiated.

Special Rules for Digital Content, Subscriptions, Services or Promotional Offers

Digital course content is non-returnable once accessed. Subscription cancellations stop future billing but do not automatically refund prior payments. Promotional offers are subject to the same cooling-off rules, except where the offer explicitly states otherwise. Live sessions that have already occurred are non-refundable.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments must be resolved within seven days or the order will be cancelled. Duplicate charges are investigated promptly and corrected where verified. Chargebacks are treated as disputes and may result in restricted future access. Suspected fraudulent activity leads to immediate account suspension and referral to relevant authorities while preserving evidence.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

Nothing in this policy affects statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 or UK GDPR and Data Protection Act 2018. Customers retain the right to pursue claims through the courts or alternative dispute resolution schemes. reportlyo complies with the Payment Services Regulations 2017 regarding unauthorised transactions.

Contact Route, Policy Changes and Last-Updated Date

For questions about this policy contact reportlyo via the form on the Contacts page, by email to [email protected], by telephone on 0161 886 5300 or in writing to The Greenhouse, MediaCityUK, Salford, Greater Manchester, M50 2EQ, United Kingdom. This policy may be updated periodically; changes take effect from the date of publication on the website. The current version was last updated on 04 November 2026. Continued use of the site after updates constitutes acceptance of the revised terms.